First, I love the Windburner system. My family just did an 8-day wilderness canoe trip and this stove system (stove, fry pan, 4.5L pot and smaller pot) exceeded expectations for boiling water for freeze-dried meals, coffee and cleaning. I highly recommend this system - efficient, effective and light weight.
But, one of the rolling lid clips fell off the 4.5L pot. I know the campsite, but we (all 6 of us) could not find the clip. I contacted customer service for a replacement of the clip, and learned there is a 12-week wait for any response. I understand real-world staffing issues, but this seems way too long for a premium cook system. Additionally, I have an account with MSR, but after logging in, it transfers to Cascade Designs for warrantee and support. Account login information does not work for Cascade Designs accounts. The pot is now sitting on my kitchen table waiting for the part before I store it.
This clip does not impact usage of the pot, but does prevent secure storage to keep all the pots secured during travel. I hope this gets better.
| Varumärke | MSR |
|---|---|
| Modellnummer | 36370 |
| Färg | grå |
| Produktens mått | 20.96 x 20.96 x 19.05 cm; 590 Gram |
| Kapacitet | 4.5 Liter |
| Material | Aluminium |
| Tillverkare | Cascade Designs |
| Artikelnummer | 040818103708 |
| ASIN | B078KN16W7 |
